Returns & Refund Policy

This policy explains how FactoryLink™ handles returns, cancellations and refunds for Kristall Klear Premium Water orders.

1. Cancellations

Orders already dispatched cannot be cancelled except where required by law. Requests to cancel an order before dispatch may be reviewed on a case-by-case basis; contact the Support Centre as soon as possible with your order number.

2. Damaged or Incorrect Orders

• Damaged or incorrect products must be reported within 24 hours of delivery.
• Please include your order number, a description of the issue and clear photos where applicable.
• Where a claim is confirmed, we will arrange a replacement or refund of the affected items.

3. Approved Refunds

Approved refunds are processed according to the payment method used for the original order. Processing times vary depending on your bank or payment provider.

4. Service Unavailability

If FactoryLink™ is unable to fulfil a confirmed order due to stock or service-area issues, we will offer either a rescheduled delivery, a substitute arrangement or a refund of the affected amount.

5. Discretion

All refund decisions remain at the discretion of FactoryLink™ management and applicable consumer protection laws.